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Terms of Service
Last Updated: April 29, 2025
Welcome to Adora Jewels (referred to as “we,” “us,” or “our”), an online store for jewellery. These Terms of Service (the “Terms”) govern your use of our website, [Your Website Address], and any related services, sales, marketing, or content (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Return and Refund Policy, which are incorporated herein by reference.
2. Use of Our Services
You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:
- Use our Services in any way that violates any applicable laws or regulations.
- Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our Services.
- Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
- Interfere with or disrupt the operation of our Services or the servers or networks used to make our Services available.
- Attempt to gain unauthorized access to any portion or feature of our Services, or any other systems or networks connected to our Services.
- Use any robot, spider, scraper, or other automated means to access our Services for any purpose without our express written permission.
- Transmit any viruses, worms, defects, Trojan horses, or any items of a destructive nature.
- Engage in any data mining, data harvesting, or any other similar activity.
3. Account Creation and Security
You may be required to create an account to access certain features of our Services or to make a purchase. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We reserve the right to suspend or terminate your account at any time for any reason, without notice.
We strive to provide accurate and up-to-date information about our products, including descriptions, images, and pricing. However, errors may occur. We do not warrant that product descriptions, images, pricing, or other content on our Services are accurate, complete, reliable, current, or error-free.
- Prices are displayed in South African Rand (ZAR) and are subject to change without notice.
- The price you pay will be the price displayed at the time of your order, plus applicable shipping charges and taxes.
- We reserve the right to correct any errors in pricing or product information and to cancel orders arising from such errors.
5. Ordering and Payment
- By placing an order through our Services, you are making an offer to purchase the products in your order.
- All orders are subject to acceptance by us. We may refuse to accept or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.
- Payment must be made using the payment methods specified on our website. You represent and warrant that you are authorized to use the payment method you provide.
- We use secure third-party payment processors to handle payment transactions.
- Your payment information is encrypted and processed securely. We do not store your full payment details.
6. Shipping and Delivery
- We will ship the products you order to the shipping address you provide during the checkout process.
- Shipping costs and delivery times will vary depending on your location and the shipping method you choose. This information will be provided to you during checkout.
- We are not responsible for any delays in delivery caused by events beyond our reasonable control, such as carrier delays or force majeure.
- Risk of loss and title for the products pass to you upon our delivery to the carrier.
7. Returns and Refunds
Our Return and Refund Policy, available on our website, governs the return and refund of products purchased through our Services. Please review this policy carefully.
8. Intellectual Property
All content included on our Services, such as text, graphics, logos, images, videos, and software, is the property of Adora Jewels or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, display, or otherwise use any of our content without our prior written consent.
9. User Content
If you submit any content to our Services, such as reviews or comments (collectively, “User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media. You represent and warrant that you own or otherwise control all of the rights to the User Content that you submit and that the User Content is accurate, not misleading, and does not violate these Terms or the rights of any third party. We have the right, but not the obligation, to monitor, edit, or remove any User Content.
10. Disclaimer of Warranties
OUR SERVICES AND ALL CONTENT, PRODUCTS, AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL SUCH WARRANTIES. WE DO NOT WARRANT THAT OUR SERVICES, THEIR SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL ADORA JEWELS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE OUR SERVICES, ANY PRODUCTS PURCHASED THROUGH OUR SERVICES, OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO OUR SERVICES OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE APPLICABLE PRODUCTS OR SERVICES.
You agree to indemnify, defend, and hold harmless Adora Jewels, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your breach of these Terms, your use of our Services, or your User Content.
13. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of South Africa. You irrevocably agree that the courts of South Africa shall have exclusive jurisdiction to settle any such dispute or claim.
When you use our Services or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
15. Links to Third-Party Websites
Our Services may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites.
These Terms, together with our Privacy Policy and Return and Refund Policy, constitute the entire agreement between you and Adora Jewels regarding your use of our Services and supersede all prior and contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.
17. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable for any reason, such provision shall be reformed to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions of these Terms shall continue in full force and effect.
18. Waiver
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.
19. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Adora Jewels Suite 50
1st Floor Northlands Serviced Offices,
Northlands Corner,
NewMarket Rd, Hoogland,
Fourways 2199Email: info@adorajewels.co.za
Phone: 061 202 6560We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms of Service.
Privacy Policy (POPIA)
Last Updated: April 17, 2026
Adora Jewels (referred to as “we,” “us,” or “our”) is committed to protecting the privacy of our customers and visitors (referred to as “you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Information We Collect
We may collect the following types of personal information:-
Contact Information: Name, email address, phone number, postal address.
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Account Information: Username, password (encrypted), purchase history, preferences.
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Payment Information: Credit card details or other payment information (processed securely by third-party payment processors; we do not store your full payment details).
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Demographic Information: Age, gender, interests (optional).
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Website Usage Information: IP address, browser type, operating system, referring website, pages visited, and dates/times of visits (collected through cookies and similar technologies).
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Marketing and Communication Preferences: Your preferences for receiving marketing communications from us.
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Customer Support Interactions: Records of your communication with our customer support team.
2. How We Collect Your Information
We collect your personal information in the following ways:
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Directly from You: When you create an account, place an order, subscribe to our newsletter, contact customer support, or participate in surveys or promotions.
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Automatically: When you visit our website, we may collect certain information automatically through cookies and other tracking technologies.
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From Third Parties: We may receive information from third-party service providers (e.g., payment processors, shipping companies, marketing platforms).
3. How We Use Your Information
We may use your personal information for the following purposes:
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To Process and Fulfill Orders: To process your purchases, arrange for shipping, and provide order updates.
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To Manage Your Account: To create and maintain your account, personalize your experience, and provide access to your purchase history.
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To Provide Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
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To Send Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of these communications at any time.
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To Improve Our Website and Services: To analyze website usage, understand customer preferences, and enhance our website and offerings.
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To Prevent Fraud and Ensure Security: To detect and prevent fraudulent activities and protect the security of our website and your information.
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To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
4. Disclosure of Your Information
We may share your personal information with the following categories of recipients:
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Service Providers: Third-party companies that provide services on our behalf, such as payment processing, shipping, marketing, and website analytics. These providers are contractually obligated to protect your information.
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Business Partners: In some cases, we may partner with other businesses to offer joint products or services. We will only share your information with these partners with your consent or as necessary to provide the requested service.
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Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other legal authorities if required by law or in response to a valid legal request.
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Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer.
5. Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
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Secure Socket Layer (SSL) encryption for transmitting sensitive information.
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Regular security assessments and updates to our systems.
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Access controls to limit access to personal information to authorized personnel only.
While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
You have certain rights regarding your personal information, which may vary depending on your jurisdiction. These rights may include:
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The Right to Access: You have the right to request access to the personal information we hold about you.
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The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
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The Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
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The Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
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The Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
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The Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
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The Right to Withdraw Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
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The Right to Lodge a Complaint: You have the right to lodge a complaint with a relevant data protection authority if you believe that we have infringed your privacy rights.
To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to collect information about your browsing activities. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. We also use Google Analytics to help us understand how our customers use the website and to improve your experience.
Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement. To learn more about how Google uses your data, visit the Google Privacy Policy, and you can opt-out via the Google Analytics Opt-out Browser Add-on.
You can manage your cookie preferences through your browser settings. Please refer to our Cookie Policy for more information.
9. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.
10. Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Adora Jewels
Suite 50, 1st Floor Northlands Serviced Offices,
Northlands Corner,
NewMarket Rd, Hoogland,
Fourways 2199Email: info@adorajewels.co.za
Phone: 061 202 6560By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
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Refund Policy
Last Updated: April 24, 2026
Thank you for shopping at Adora Jewels (referred to as “we,” “us,” or “our”). We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
1. General Conditions for Returns
You may return most new, unopened items within 5 days of delivery for a full refund or exchange. Custom pieces and sale items are final sale and non-returnable.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
2. Initiating a Return
To initiate a return, please follow these steps:
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Contact Us: Notify our customer support team within 5 days of receiving your order by:
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Emailing us at: support@adorajewels.co.za
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Calling us at: 061 202 6560
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Submitting a return request through your account on our website (if applicable). Please provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Our customer support team will review your request and provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
3. Packaging and Shipping
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Securely package the item(s) in the original packaging, if possible, along with all accessories and documentation.
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Clearly write the RA number on the outside of the package.
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You will be responsible for the return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item).
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We recommend using a trackable shipping service and insuring the return package, as we cannot be responsible for items lost or damaged in transit.
4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed to your original method of payment.
5. Exchanges
If you wish to exchange an item for a different size, colour, or a different product, please follow the return process outlined above. Once the original item is returned and approved, you can place a new order for the desired item. Please note that exchanges are subject to product availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately (within 3 working days of receiving the order) with photos of the damage or defect. We will arrange for a replacement, repair, or full refund, including any applicable shipping costs.
7. Incorrect Items
If you receive an incorrect item (an item you did not order), please contact us immediately (within 3 working days of receiving the order). We will arrange for the correct item to be shipped to you and for the return of the incorrect item at our expense.
8. Non-Returnable Items
As mentioned in Section 1, custom-made jewellery and sale items are non-returnable. Please ensure you review the product description carefully before placing your order.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request. However, if your order has already been shipped, it cannot be cancelled, and you will need to follow the return process once you receive the item.
10. Consumer Protection Act (CPA)
This policy is subject to the provisions of the South African Consumer Protection Act (CPA). Nothing in this policy intends to limit your statutory rights under the CPA, including your right to a cooling-off period for certain direct marketing transactions (if applicable) and your rights regarding defective goods.
11. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
Adora Jewels
Suite 50, 1st Floor Northlands Serviced Offices,
Northlands Corner,
NewMarket Rd, Hoogland,
Fourways 2199Email: info@adorajewels.co.za
Phone: 061 202 6560By placing an order with us, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
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